Understanding Semaphore

like many ServiceNow pros, Semaphore comes to mind when there is a performance issue, however, Semaphore is much bigger than that. here I am trying to learn more about Semaphore.

What is Semaphore?
according to ServiceNow docs and JVM docs, Semaphore manages and protects ServiceNow resources and limits the number of activities for a specific resource. Semaphore does that by controlling transaction queues in a first-in-first-out fashion(FIFO).

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Quebec Tour Part 3:Import Set REST API – Insert Multiple

In Quebec release, ServiceNow introduce new capability to enable users to insert multiple records into a staging table and trigger a transformation that is based on predefined transform maps in a single API request. In this post i am going to use the Insert Multiple REST API end point.

POST https://INSTANCENAME.service-now.com/api/now/import/{stagingTableName}/insertMultiple

First thing, I am going to structure my JSON, I use company.do?JSONv2 to help me structure my JSON

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How to use Custom Interactive Filter?

Today, I recognise that custom interactive filter can actually be very powerful. here is why.

I wanted to create a dashboard that contains 2 reports, the first report should show incidents grouped by Category and the second one should show incidents grouped by CI – so far all well & easy and no need for custom interactive filter.

I wanted also to enable my end users to filter on short description, in other words, I would like them to be able to interactively use Short Description CONTAINS filter on my dashboard.

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Escalation Rules

When you are in almost any HR project, you got asked this question – How i can escalate HR cases? if you are new to human resource service delivery, you would think about this requirement in terms of SLA, but in HRSD, escalation doesn’t mean the same thing!

In HRSD, escalation process is to assign HR cases to HR agents with the appropriate skills. Continue reading “Escalation Rules”