I’ve been using GlideRecord for the past nine years. The time has come to move on from GlideRecord and experiment with GlideQuery. This post will show you how to run a query using GlideQuery.
Let us get started.
Continue reading →Tag / ServiceNow
How to monitor data export?
ServiceNow introduces Export Events [isc_export_event]table. The table stores export transactions that are performed by any user. The table gives information about what data is being exported, who exported the data, and when the data is being exported.
Understanding platform security part 1
ServiceNow Antivirus Scanning
ServiceNow has built-in antivirus scanner that scans attachment table for viruses and other harmful items. Antivirus scanning moves the file to quarantine and marks the file as unavailable if an infection is found.
Continue reading →Understanding Semaphore
like many ServiceNow pros, Semaphore comes to mind when there is a performance issue, however, Semaphore is much bigger than that. here I am trying to learn more about Semaphore.
What is Semaphore?
according to ServiceNow docs and JVM docs, Semaphore manages and protects ServiceNow resources and limits the number of activities for a specific resource. Semaphore does that by controlling transaction queues in a first-in-first-out fashion(FIFO).
Quebec Tour Part 3:Import Set REST API – Insert Multiple
In Quebec release, ServiceNow introduce new capability to enable users to insert multiple records into a staging table and trigger a transformation that is based on predefined transform maps in a single API request. In this post i am going to use the Insert Multiple REST API end point.
POST https://INSTANCENAME.service-now.com/api/now/import/{stagingTableName}/insertMultiple
First thing, I am going to structure my JSON, I use company.do?JSONv2 to help me structure my JSON
Continue reading →Quebec Tour Part 1
This is my first trip to Quebec and I am excited to start of with ITSM.
Service Desk Call
First thing you notice in Quebec( If you enter from ITSM gate) that Service Desk Call (com.snc.service_desk_call) plugin is deprecated . Service Desk and New Calls are replaced completely by Interaction and Work space.
Continue reading →How to use Custom Interactive Filter?
Today, I recognize that a custom interactive filter can be mighty. Here is why.
I wanted to create a dashboard containing 2 reports. The first report should show incidents grouped by Category, and the second should show incidents grouped by CI. So far, all is well & easy, and no need for a custom interactive filter.
I also wanted to enable my end-users to filter on a short description; in other words, I would like them to be able to interactively use the Short Description CONTAINS filter on my dashboard.
Continue reading →Escalation Rules
When you are in almost any HR project, you got asked this question – How i can escalate HR cases? if you are new to human resource service delivery, you would think about this requirement in terms of SLA, but in HRSD, escalation doesn’t mean the same thing!
In HRSD, escalation process is to assign HR cases to HR agents with the appropriate skills. Continue reading →
Hi Friends, I'm Ahmed 