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Hi Friends, I'm Ahmed

Learning and sharing what I learn along the way.

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Tag / Service Desk

April 24, 2021 by Ahmed Drar

Quebec Tour Part 1

  • ServiceNow, Upgrades & New Release
  • Agent workspace, Problem Management, Quebec, Service Desk, ServiceNow
  • 1 Comment

This is my first trip to Quebec and I am excited to start of with ITSM.

Service Desk Call

First thing you notice in Quebec( If you enter from ITSM gate) that Service Desk Call (com.snc.service_desk_call) plugin is deprecated . Service Desk and New Calls are replaced completely by Interaction and Work space.

Continue reading →
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