a nice report to be added to your HR agent dashboard is HR Cases not update by me. This might provide HR agent the awareness of the latest updated cases that need attention from the Assign to
HR Cases not update by me
Tag / HRSD
Escalation Rules
When you are in almost any HR project, you got asked this question – How i can escalate HR cases? if you are new to human resource service delivery, you would think about this requirement in terms of SLA, but in HRSD, escalation doesn’t mean the same thing!
In HRSD, escalation process is to assign HR cases to HR agents with the appropriate skills. Continue reading →
Hi Friends, I'm Ahmed 