Switch an incident from classical UI to Service Operations Workspace in one click

Service Operations Workspace provides much simpler and intuitive view than the classical UI.

as way to encourage users to adopt  Service Operations Workspace in their day to day operation, you can create a simple UI action that can take ITIL users from the classical UI to the Service Operations Workspace with a single click. 

here is how you can do it

  • Navigate to System Definition >> UI Action 
  • Click ‘New’ to create new UI Action
  • Set up the UI Action as per screenshot below

Add script below to the Script field

function openSOWorkspace() {

	g_navigation.openPopup("/now/sow/record/"+ g_form.getTableName() +"/" + g_form.getUniqueValue());

You can download the UI Action from ServiceNow Share


Quebec Tour Part 1

This is my first trip to Quebec and I am excited to start of with ITSM.

Service Desk Call

First thing you notice in Quebec( If you enter from ITSM gate) that Service Desk Call (com.snc.service_desk_call) plugin is deprecated . Service Desk and New Calls are replaced completely by Interaction and Work space.

Continue reading →