Tag / Agent workspace

by Ahmed Drar

Switch an incident from classical UI to Service Operations Workspace in one click

Service Operations Workspace provides much simpler and intuitive view than the classical UI.

as way to encourage users to adopt  Service Operations Workspace in their day to day operation, you can create a simple UI action that can take ITIL users from the classical UI to the Service Operations Workspace with a single click. 

here is how you can do it

  • Navigate to System Definition >> UI Action 
AhmedDrar_0-1685026691604.png
  • Click ‘New’ to create new UI Action
  • Set up the UI Action as per screenshot below
AhmedDrar_0-1685034480005.png

Add script below to the Script field

function openSOWorkspace() {

	g_navigation.openPopup("/now/sow/record/"+ g_form.getTableName() +"/" + g_form.getUniqueValue());
}

You can download the UI Action from ServiceNow Share

https://developer.servicenow.com/connect.do#!/share/contents/3044252_switch_to_service_operation_workspace_from_incident?t=PRODUCT_DETAILS