I was reading a book about effective ITSM, there was part in the book talking about how many knowledge management initiatives fail to address the people, cultural and procedural elements also how some organisations think about knowledge management as FAQs.

as we all know that knowledge management is much more than FAQs! it is the systematic identification, capture, dissemination and use of information for the benefits of your organisation.

ServiceNow actually makes it easy to implement effective knowledge management that enables organization to addresses the main objectives of knowledge management.

so what are the objectives of knowledge management? Continue reading →

function onSubmit() {

var Price1 =parseDecimal(g_form.getValue(‘u_price’)); // Call parseDecimal function
var Price2 =parseDecimal(g_form.getValue(‘u_price_2’));// Call parseDecimal function
var Total = Price1 + Price2 ;
g_form.setValue(‘u_total’,Total);//populate total field by the sum of Price1 and Price2

}

function parseDecimal(d) {

// Remove currency and any potential any undesirable character
d=d.replace(/[a-zA-Z\!\@\#\$\%\^\&\*\(\)\_\+\-\=\{\}\|\[\]\\\:\”\;’\\?\,\/\~\`]/g,””);

// Loop through the currency and replace the comma
while (d.indexOf(“,”) != d.lastIndexOf(“,”))
d=d.replace(/\./,””);

return parseFloat(d);

}