ServiceNow introduces Export Events [isc_export_event]table. The table stores export transactions that are performed by any user. The table gives information about what data is being exported, who exported the data, and when the data is being exported.
In Quebec release, ServiceNow introduce new capability to enable users to insert multiple records into a staging table and trigger a transformation that is based on predefined transform maps in a single API request. In this post i am going to use the Insert Multiple REST API end point.
First thing, I am going to structure my JSON, I use company.do?JSONv2 to help me structure my JSONContinue reading →
I am continuing my Quebec tour, today I am going to look into ‘Issue rating’ which is available on Issue Triage table(sn_grc_advanced_issue_triage). here is how i am going to use it:Continue reading →
This is my first trip to Quebec and I am excited to start of with ITSM.
Service Desk Call
First thing you notice in Quebec( If you enter from ITSM gate) that Service Desk Call (com.snc.service_desk_call) plugin is deprecated . Service Desk and New Calls are replaced completely by Interaction and Work space.Continue reading →