In Quebec release, ServiceNow introduce new capability to enable users to insert multiple records into a staging table and trigger a transformation that is based on predefined transform maps in a single API request. In this post i am going to use the Insert Multiple REST API end point.
First thing, I am going to structure my JSON, I use company.do?JSONv2 to help me structure my JSON
Continue reading “Quebec Tour Part 3:Import Set REST API – Insert Multiple”
I am continuing my Quebec tour, today I am going to look into ‘Issue rating’ which is available on Issue Triage table(sn_grc_advanced_issue_triage). here is how i am going to use it:
Continue reading “Quebec Tour Part 2”
This is my first trip to Quebec and I am excited to start of with ITSM.
Service Desk Call
First thing you notice in Quebec( If you enter from ITSM gate) that Service Desk Call (com.snc.service_desk_call) plugin is deprecated . Service Desk and New Calls are replaced completely by Interaction and Work space.
Continue reading “Quebec Tour Part 1”