How to apply IRE to import sets?

Using import set for populating CMDB is always a challenging activity. setting up the right coalesce field to your transform map makes this activity particularly challenging, correctly identify CI primary attribute is a key to reduce the risk of introducing inconsistencies through duplicate records.

Identification and Reconciliation(IRE) framework provides JavaScript API that can be used in import set. by using CMDBTransformUtil class, you don’t need to set coalesce field in your transform map. CMDBTransformUtil class uses Identification rules that already exist to workout what should the primary key for this import.

Continue reading “How to apply IRE to import sets?”

How to create ‘Take me to my Ticket’ button in email notification?

In ServiceNow, email notifications are one the easiest way to inform user about a change that have happened to ticket or case. a frequent ask we receive as ServiceNow professionals is that our customers want to be able to click on link or button that shows newly updated/created ticket.

Continue reading “How to create ‘Take me to my Ticket’ button in email notification?”

AJAX again

Hello Friends

Today I am writing again about AJAX – I actually wrote back in 2014 a blog post about this very same topic but it seems that I really like this topic so I thought to write about it again.

before getting into the weeds, quick recap of two concepts

Synchronous is real-time communication method where each party receives messages instantly and requestor needs to wait for the request to be complete.

Asynchronous  is a communication method of exchanging messages between parties in which each party receives and processes messages whenever it’s possible to do so, rather than doing so immediately upon receipt. requestor immediately continues with its work without caring for the immediate result.

When to use GlideAjax ?

Continue reading “AJAX again”