Today, I recognize that a custom interactive filter can be mighty. Here is why.

I wanted to create a dashboard containing 2 reports. The first report should show incidents grouped by Category, and the second should show incidents grouped by CI. So far, all is well & easy, and no need for a custom interactive filter.

I also wanted to enable my end-users to filter on a short description; in other words, I would like them to be able to interactively use the Short Description CONTAINS filter on my dashboard.

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