When I started my ServiceNow career back in 2013 there were mainly three technical roles:
maybe those roles were enough at the time, however as the platform continues to grow ServiceNow introduced Architect certificate and also we now see a great emphasis on the architect role
so, What does actually ServiceNow Architect suppose to do ?
Continue reading →Every now and then I find myself debating with a friend or colleague on whether we should use ACL or Business rules query.
Personally, I think the use of business rule query should be minimised. if you think about it, ACL called ACL for a reason! your security admin is the only one who can change ACL where anyone in your organisation with personalize_rules role can play with a query business rule that can be integral to your team.
again, I am not saying never use query business rules , I am just saying it should be minimised.
Here is when you shouldn’t use query business rules
In Quebec release, ServiceNow introduce new capability to enable users to insert multiple records into a staging table and trigger a transformation that is based on predefined transform maps in a single API request. In this post i am going to use the Insert Multiple REST API end point.
POST https://INSTANCENAME.service-now.com/api/now/import/{stagingTableName}/insertMultiple
First thing, I am going to structure my JSON, I use company.do?JSONv2 to help me structure my JSON
Continue reading →I am continuing my Quebec tour, today I am going to look into ‘Issue rating’ which is available on Issue Triage table(sn_grc_advanced_issue_triage). here is how i am going to use it:
Continue reading →This is my first trip to Quebec and I am excited to start of with ITSM.
Service Desk Call
First thing you notice in Quebec( If you enter from ITSM gate) that Service Desk Call (com.snc.service_desk_call) plugin is deprecated . Service Desk and New Calls are replaced completely by Interaction and Work space.
Continue reading →Today, I recognize that a custom interactive filter can be mighty. Here is why.
I wanted to create a dashboard containing 2 reports. The first report should show incidents grouped by Category, and the second should show incidents grouped by CI. So far, all is well & easy, and no need for a custom interactive filter.
I also wanted to enable my end-users to filter on a short description; in other words, I would like them to be able to interactively use the Short Description CONTAINS filter on my dashboard.
Continue reading →Using import set for populating CMDB is always a challenging activity. setting up the right coalesce field to your transform map makes this activity particularly challenging, correctly identify CI primary attribute is a key to reduce the risk of introducing inconsistencies through duplicate records.
Identification and Reconciliation(IRE) framework provides JavaScript API that can be used in import set. by using CMDBTransformUtil class, you don’t need to set coalesce field in your transform map. CMDBTransformUtil class uses Identification rules that already exist to workout what should the primary key for this import.
Continue reading →ServiceNow is not only your system of record OR system of Engagement, ServiceNow can be one of your main asset in your journey toward intelligent automation.
I don’t think about ServiceNow engagement as just a project. I think about ServiceNow engagement as a chance for my customer to intelligently automate their process and digitally transform their organisation .
Continue reading →In ServiceNow, email notifications are one the easiest way to inform user about a change that have happened to ticket or case. a frequent ask we receive as ServiceNow professionals is that our customers want to be able to click on link or button that shows newly updated/created ticket.
Continue reading →a nice report to be added to your HR agent dashboard is HR Cases not update by me. This might provide HR agent the awareness of the latest updated cases that need attention from the Assign to
Hi Friends, I'm Ahmed 