Every now and then I find myself debating with a friend or colleague on whether we should use ACL or Business rules query.
Personally, I think the use of business rule query should be minimised. if you think about it, ACL called ACL for a reason! your security admin is the only one who can change ACL where anyone in your organisation with personalize_rules role can play with a query business rule that can be integral to your team.
again, I am not saying never use query business rules , I am just saying it should be minimised.
Here is when you shouldn’t use query business rules
Your query BR is going to run on large table.
Your query BR might contain a lot of OR clauses or LIKE operator.
You are not concern about your instance performance.
In Quebec release, ServiceNow introduce new capability to enable users to insert multiple records into a staging table and trigger a transformation that is based on predefined transform maps in a single API request. In this post i am going to use the Insert Multiple REST API end point.
First thing, I am going to structure my JSON, I use company.do?JSONv2 to help me structure my JSON
This is my first trip to Quebec and I am excited to start of with ITSM.
Service Desk Call
First thing you notice in Quebec( If you enter from ITSM gate) that Service Desk Call (com.snc.service_desk_call) plugin is deprecated . Service Desk and New Calls are replaced completely by Interaction and Work space.
Today, I recognise that custom interactive filter can actually be very powerful. here is why.
I wanted to create a dashboard that contains 2 reports, the first report should show incidents grouped by Category and the second one should show incidents grouped by CI – so far all well & easy and no need for custom interactive filter.
I wanted also to enable my end users to filter on short description, in other words, I would like them to be able to interactively use Short Description CONTAINS filter on my dashboard.
Using import set for populating CMDB is always a challenging activity. setting up the right coalesce field to your transform map makes this activity particularly challenging, correctly identify CI primary attribute is a key to reduce the risk of introducing inconsistencies through duplicate records.
ServiceNow is not only your system of record OR system of Engagement, ServiceNow can be one of your main asset in your journey toward intelligent automation.
I don’t think about ServiceNow engagement as just a project. I think about ServiceNow engagement as a chance for my customer to intelligently automate their process and digitally transform their organisation .
In ServiceNow, email notifications are one the easiest way to inform user about a change that have happened to ticket or case. a frequent ask we receive as ServiceNow professionals is that our customers want to be able to click on link or button that shows newly updated/created ticket.