ServiceNow Antivirus Scanning
ServiceNow has built-in antivirus scanner that scans attachment table for viruses and other harmful items. Antivirus scanning moves file to quarantine and mark the file as unavailable if infection is found.
- ServiceNow uses Antivirus scan to check if any incoming email contains harmful attachment
- ServiceNow allows send and receive email using opportunistic TLS. that means the initial handshake create the conditions necessary to exchange encryption keys and establish an encrypted tunnel that ensures the email is sent safely and securely. However, If the target server does not support TLS, server will use an unencrypted channel to deliver the email.
- ServiceNow provides the ability to filter domains and domain that you might find suspicious. Learn more about how filter domains and emails from doc https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/concept/c_EmailFilters.html?cshalt=yes https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/concept/system-address-filters.html?cshalt=yes