How to use Custom Interactive Filter?

Today, I recognise that custom interactive filter can actually be very powerful. here is why.

I wanted to create a dashboard that contains 2 reports, the first report should show incidents grouped by Category and the second one should show incidents grouped by CI – so far all well & easy and no need for custom interactive filter.

I wanted also to enable my end users to filter on short description, in other words, I would like them to be able to interactively use Short Description CONTAINS filter on my dashboard.

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