Using import set for populating CMDB is always a challenging activity. setting up the right coalesce field to your transform map makes this activity particularly challenging, correctly identify CI primary attribute is a key to reduce the risk of introducing inconsistencies through duplicate records.
Continue reading “How to apply IRE to import sets?”
ServiceNow is not only your system of record OR system of Engagement, ServiceNow can be one of your main asset in your journey toward intelligent automation.
I don’t think about ServiceNow engagement as just a project. I think about ServiceNow engagement as a chance for my customer to intelligently automate their process and digitally transform their organisation .
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In ServiceNow, email notifications are one the easiest way to inform user about a change that have happened to ticket or case. a frequent ask we receive as ServiceNow professionals is that our customers want to be able to click on link or button that shows newly updated/created ticket.
Continue reading “How to create ‘Take me to my Ticket’ button in email notification?”